When you are in business it’s vital to listen to feedback from your clients to learn what’s working, what’s not working, and where you can improve. Let me tell you, sometimes it can be painful! But it is necessary. When I first started as a florist in the Plantscaping industry nearly four decades ago, we didn’t have any posts, tweets, snaps or chats to help us gather feedback. We had to get it the old fashioned way – by actually talking to people. In person! I won’t claim I walked several miles uphill through the snow to do it. Today, there is no excuse for anyone in business not to make at least a minimum effort to gather feedback and use it to improve products and services.… Read More